We helped a private bank resolve 10,00,000 queries per month by building an automated query resolution management system with AI.
Web app development
Mobile and Web
annual savings
Offering continuous high-quality customer service is one of the most important aspect of delivering a better customer experience. In order to cater to a large number of queries, it is impossible to do it manually but AI makes it possible with a hint of personalized touch too. AI can serve the customer’s questions effectively without spending a lot of money, manpower, and resources.
With the large number of queries coming in daily, we wanted them to be catered to instantly improve customer service.
To automate the repetitive manual tasks such as account balance inquiries, fund transfers, bill payments, and loan application status checks, and could also minimise errors.
Based on the details given by the customer and analysis of their spending habits, the AI chatbot could offer them tailored solutions regarding investing, saving, and banking products.
The goal behind developing the AI chatbot was to work on the manual and repetitive processes based on the analysis of customer queries and bank processes. In turn, this would also remove the errors made to a minimum.
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